Relax Gaming and the Australian market: what the offshore ads leave out

The pitch for a Relax Gaming casino usually arrives the same way. A search, a banner, a “best Relax Gaming slots” page, and a string of sites that take deposits in minutes and promise withdrawals in hours. None of those sites is licensed to operate in Australia. The Interactive Gambling Act 2001 makes that the law, not a technicality, and the Australian Communications and Media Authority has spent the last few years turning it from a paper prohibition into blocks at the ISP level, formal warnings to operators, and a public list of brands it has acted against. The job of this page is to spell out what’s behind that gap between the advertising and the law, and to give an Australian reader enough to recognise it on sight.

Currency stamp: 20 October 2026 · Licence and blocking claims checked against the ACMA’s published register.

A landscape shaped by what is and isn’t licensed

Eleven operators have drawn formal warnings from the ACMA in recent years for offering prohibited online casino services to people in Australia. None carries an Australian licence, because no Australian licence exists for online casino games. The set is a snapshot of the offshore market that markets Relax Gaming titles and similar content to Australian visitors — Dama N.V., Hollycorn N.V., Ryker B.V., Bamboo Media, EOD Code SRL, Consolutetish S.R.L., Sterplay Holding Ltd, Pulsup Ltd, and TechSolutions Group. Each is presented here because the regulator has named it, not because it is recommended; the page’s role is descriptive.

Summary of operator-provider relations

This table highlights the documented relationships between identified offshore casino operators and known software providers.

The “Subject support” column is the thin end of an honest comparison. Where it shows a brand — and listings from the providers themselves are the only place this came from — that’s the limit of what was confirmable. A dash means the supporting catalogues the page draws on do not name this brand. Either way, none of the eleven holds an Australian licence.

What the ACMA’s blocking numbers actually mean

Between November 2019, when the regulator issued its first blocking request to Australian internet service providers, and the round reported on 26 June 2026, the ACMA has asked for 1,751 illegal gambling and affiliate marketing websites to be blocked at the network level. The most recent tranche added twelve more: 7Signs, ChromaBet, Donbet, Duospin, Freshbet, Slots Gem, Jacks Club, Lucky Start, Pointsbetz.com, Spinrise, Vinyl Casino and Wildsino. More than 230 unlicensed services have left the Australian market since 2017, when enforcement was strengthened.

The arithmetic the numbers support is a blocking rate, not a victory lap. 1,751 blocks over roughly 80 months works out to a band of about 21 to 22 sites per month, on average, since the first request. That is the pace at which illegal offerings have surfaced, not the pace at which the ACMA has dealt with them — each blocking request typically catches more than one URL, and a brand that surfaces under a new domain can take weeks of fresh work to put back behind the block. The figure worth holding onto is not “1,751” but the rate: roughly two dozen new blocked sites a month, across close to seven years. That is the scale of the supply side, and the pages advertising Relax Gaming titles sit firmly inside it.

H2 Gambling Capital’s 2025 estimate puts losses to illegal gambling sites at about A$3.9 billion a year for Australians, with the share of gambling going through legal channels falling from 74% in 2021 to 64% by the time the report was compiled. The legal channel has been losing ground, not gaining it. The trend, not the headline number, is the part that matters.

The legal frame: what is and isn’t allowed

Online casino games and online pokies cannot be licensed anywhere in Australia. The Interactive Gambling Act 2001, as strengthened by the Interactive Gambling Amendment Act 2017, makes the provision of those services to a person physically in Australia an offence. What is licensable is wagering on races and sport before the event, lotteries, and keno. Bookmakers are licensed for the wagering side of the business, and in practice most of them are licensed in the Northern Territory — 52 of them, including Sportsbet, Bet365 and Ladbrokes, sit with the NTRWC. The commission runs once a month in Darwin and has no full-time staff, which is itself a story about how thin the regulatory floor is under a market that size.

The ACMA’s enforcement toolkit runs from investigation to formal warning to blocking requests. The player is not prosecuted — the IGA targets the provider. What an offshore site does not give an Australian player is any of the protections that come with a licensed venue: no complaints body, no recourse if a withdrawal is refused, and the very real possibility that the site is blocked at the ISP level with a balance still in the account.

A reform is on the runway. The Interactive Gambling Amendment (Gambling Reform) Bill 2026 passed Parliament on 19 August 2026, and its advertising and inducement measures commence 1 January 2027. It is law with a start date, not yet in force on a 2026 page — the inducement landscape the page describes is the one in effect now, where the offshore sites can still advertise but cannot lawfully serve Australian customers.

Where the player protections actually attach

The minimum age to play anywhere in Australia is 18. The national self-exclusion register, BetStop, has been live since August 2023, and it binds every Australian-licensed online and phone wagering service. An offshore casino is not connected to it. Anyone looking for a way to block themselves from gambling online in Australia cannot rely on the register alone, because the offshore sites that market Relax Gaming titles to Australians are not on it.

The national gambling helpline is 1800 858 858, free, 24/7. Chat support runs through Gambling Help Online. State and territory self-exclusion registers cover the land-based venues — pubs, clubs and casinos — but not the offshore sites.

The point is simple: every player protection a reader might rely on sits on the licensed side of the line. The unlicensed side is, by construction, outside that safety net.

How deposits and withdrawals actually flow on the offshore sites

The Australian rules that govern payments apply to licensed wagering services, not to offshore casinos. The starting point matters: a site licensed in Curaçao and serving Australian customers is not under Australian payments rules, and the speed figures its marketing claims are not backed by any Australian regulator.

Credit cards, credit-related products, and digital currency are banned as payment for licensed online wagering in Australia since 11 June 2024, with penalties up to A$247,500 for operators. The legal deposit routes for a licensed bookmaker are debit card, bank transfer, PayID/Osko and BPAY. An offshore site asking an Australian for a credit card or a crypto deposit is doing exactly what an Australian site is forbidden to do. That’s a marker, not a recommendation: the payment method on offer tells the reader which side of the line the site is on.

Where the offshore sites do advertise payout times, they typically quote hours rather than days, against a backdrop of no Australian consumer protection. The claim that a withdrawal will land in “minutes” is a marketing claim made by an operator with no Australian presence, no complaints body, and no regulator to complain to. The choice that lands in the reader’s hands is between an advertised speed with no recourse, and a licensed Australian bookmaker with a complaint path but no casino games to play.

What a “Relax Gaming bonus” really amounts to

The bonus structures these sites run are the standard inducement pattern of the offshore market: a deposit match, free spins on a named slot, a wagering multiple, a maximum-cashout cap, and a list of games that count fully or partially toward clearing. The terms are the product. The headline figure is not.

A bonus of “100% up to A$500 with 40x wagering” requires the player to turn the bonus amount over 40 times before any winnings become withdrawable — A$20,000 of turnover on a A$500 bonus at standard slot weighting. A maximum-cashout cap, often present on free-spin wins, draws a ceiling far below what the volatility of the underlying slot could produce. A game-restriction list quietly shrinks the catalogue the bonus actually clears on. None of this is hidden; it is in the terms, and the difference between an advertised bonus and a withdrawable one is the size of those terms.

The honest framing is that the offer exists to keep a player inside the casino. The marketing frames it as a gift. The terms describe the leash.

Mobile and app play: the surface, not the substance

The offshore sites offer browser play on mobile and, in many cases, a downloadable app that lives outside the Google Play and Apple App stores. Neither path changes the licensing picture: an app is a wrapper around the same offshore site, and the same Australian prohibition applies to what is inside it. Where the mobile experience on these sites does differ from the desktop is in load time and screen layout — providers like Relax Gaming build in HTML5, so the games themselves run on a phone without a separate download — but the licensing line is drawn around the operator, not the device.

The licensed wagering apps a reader can install from an Australian app store are bookmaker apps, not casino apps. The distinction is structural, not a matter of features: an app the reader can find through an Australian channel is licensed for wagering, which means it does not carry online pokies or online casino games.

Relax Gaming, the company behind the games

Relax Gaming was founded in 2010 and now reports more than 300 employees based in Mallorca, after earlier milestones of roughly 240 staff spread across Malta, Estonia, Sweden and Serbia. On 2 July 2021 Kindred Group agreed to acquire the remaining 66.6% of shares it did not already own at an enterprise value of up to EUR 320 million. The founders were Patrik Österåker and Jani Tekoniemi, and the Malta office serves as the commercial and product hub.

The supplier’s licences are the right licences for European and Canadian distribution: the UK Gambling Commission (account 37462), the Malta Gaming Authority, Gibraltar’s Gambling Division, Romania’s ONJN and Canada’s AGCO. None of those licences covers Australian casino games. Relax Gaming as a studio supplies content; whether it can lawfully reach an Australian player is a function of the casino’s licence, not the studio’s. The studios that supply online pokies to Australian pubs and clubs — Aristocrat Leisure, founded in 1953 and listed on the ASX in 1996 under ALL — are a different category entirely, with the company reporting 2025 revenue of A$6.30 billion and normalised net profit after tax and amortisation of A$1.55 billion across 7,400 employees. Aristocrat Interactive, the regulated online real-money arm formed in April 2024 by combining Anaxi with the newly acquired NeoGames group, sells into licensed overseas markets; it is not a route onto an Australian screen for online casino games.

The shape of an individual game: what the paytable actually says

For readers who want a feel for what a “Relax Gaming slot” actually looks like at the paytable level, the wider supplier market offers useful comparison. Betsoft’s The Slotfather, live since 13 December 2012, runs on 5 reels and 30 paylines with a published RTP of 95.69%, “Medium” volatility and an 8.17% hit rate. Betsoft’s Good Girl Bad Girl 2 plays on 5 reels and 20 paylines with a published RTP of 96.22%, “Very High” volatility and a 15.59% hit rate. Both titles sit in a wider Betsoft catalogue of more than 200 RNG games, with RNG certification from Quinel and Gaming Labs International and licensing footprint including Italy’s ADM.

What the paytable figures do not say is the more important number: the house edge. At an RTP of 96.22% the house edge is 3.78%; at 95.69% it is 4.31%. On a game played at one cent per line across twenty paylines, that is twenty cents per spin returning on average 19.24 cents. The arithmetic is mechanical and it is the same arithmetic every slot runs against the player, regardless of theme, regardless of studio, regardless of whether the casino behind it is licensed in Malta or in Curaçao. The bet doesn’t change.

The hit rate — Good Girl Bad Girl 2’s 15.59%, The Slotfather’s 8.17% — describes how often a spin returns any payout at all. A higher hit rate means more small wins, not bigger ones. A lower hit rate means the rare win, when it lands, is the thing the player has been waiting for. Neither figure tells the reader anything about the next spin; both describe the long-run shape of a game played many times over.

How a comparison of these sites actually works

A shortlist comparing offshore sites that market Relax Gaming games to Australian visitors runs into the same problem on every row: the comparison cannot be on the merits of the licence, because none has one. The remaining axes — payout speed, bonus terms, game catalogue, payment methods — are points on which an unlicensed site has every incentive to advertise a flattering figure and no Australian regulator to keep it honest. A comparison of bonus sizes between two sites, both of them breaking Australian law, is a comparison the reader cannot use to make a safer choice; the choice is structurally unsafe, and a finer ranking inside it doesn’t make it less so.

What a comparison on this subject can do is set out which operator the ACMA has named and when, what the supporting catalogues say about which providers list them, and what the payment picture looks like. The honest version of the comparison is a row of regulatory facts and a set of cautions, not a leaderboard.

Provider ecosystems: 1spin4win, BGaming and the rest

The studios that show up in the catalogues of these offshore sites are mostly not Australian. 1spin4win, founded in 2021 by a group of iGaming professionals with fifteen years of background, operates from Scharlooweg 39 in Willemstad, Curaçao, holds a Curaçao gaming licence, and reports a portfolio of more than 190 online slots built in HTML5 for low-bandwidth connections. It reports more than 1,000 partnerships with online casinos and aggregators and a 46% growth in total bet sum in the first half of 2025 against the first half of 2024. BGaming’s team has worked on games since 2012, with the BGaming brand debuting in 2018 and a catalogue of more than 250 certified games across video slots, video poker, lottery, card, scratch, crash and casual titles.

What those supplier footprints illustrate is the shape of the offshore market as a whole: studios licensed in Curaçao or Malta, aggregators that pass content through, and operators that pull both into a single casino site. None of the licensing in that chain is Australian, because no Australian licence exists for this product. The reader seeing a “Relax Gaming” or “1spin4win” badge on a site sees a supplier licence that doesn’t apply to them, and an operator licence that doesn’t cover what the site is doing in Australia.

Operator write-ups: each on its own footing

Each of the eleven brands is described below on what the ACMA has published about it and what supporting catalogues say. The page does not recommend any of them; the product is prohibited, and the licence each operator displays is not an Australian one. What the write-ups do is tell the reader what the regulator has already said.

RocketPlay — the most recent ACMA action

The ACMA issued a formal warning to Pulsup Ltd over Rocketplay.com.au in March 2026. The brand had earlier drawn a warning to Dama N.V. in May 2022, covering six casino names including RocketPlay. The “Subject support” column is blank here because the supplier catalogues the page draws on do not name RocketPlay. For a reader who arrived at RocketPlay via an advert promising a Relax Gaming welcome package, the operative fact is that the regulator has acted against the operator twice in four years. The site is still likely to load, still likely to take a deposit, still likely to advertise a bonus — the ACMA’s actions do not require an offshore site to do anything, only to stop doing the thing it was warned about.

Level Up Casino — Dama N.V. in 2022

The ACMA issued a formal warning to Dama N.V. in May 2022 covering six brands, of which Level Up was one. Relax Gaming’s own catalogue and other provider listings name Level Up among their operators. A reader weighing Level Up against the rest of the Dama N.V. set — Bambet, Dazard, Wild Tornado, Cobra Casinos — is weighing one row of the same warning letter against another. The fact that providers list the brand tells the reader only that the brand buys game licences from suppliers, not that it has any right to take an Australian deposit.

Woo Casino — Dama N.V. in 2025

The ACMA issued a further formal warning to Dama N.V. over Woo Casino in March 2025. The “Subject support” column is empty for Woo, as it is for most of the Dama N.V. brands. The relevant comparison is between the 2022 warning and the 2025 one: three years on, the same operator group is offering the same product to Australian customers and the ACMA has had to write again.

Spirit Casino — Dama N.V. in May 2025

The ACMA’s 2025 round also named Spirit Casino, again under Dama N.V. With Woo Casino and Spirit Casino joined by Level Up, Bambet, Dazard, Wild Tornado and Cobra Casinos from the 2022 letter, the Dama N.V. group is the most-flagged operator cluster on the ACMA’s list.

National Casino — Consolutetish S.R.L. in 2025

The ACMA issued a formal warning to Consolutetish S.R.L. over National Casino in July 2025. Betsoft, Pragmatic Play and other provider listings name National Casino among their operators. Where the supporting catalogue shows Relax Gaming content adjacent to National Casino, the reader is looking at the standard offshore arrangement: a brand that buys content from the major studios and markets it to a market it cannot lawfully serve.

Bizzo Casino — the same brand under two operators

Bizzo Casino drew a formal warning to Consolutetish S.R.L. in July 2025, on top of an earlier 2022 formal warning to TechSolutions (CY) Group Limited and TechSolutions Group N.V. Two warnings, two operators, the same brand — that’s the kind of detail that doesn’t appear on a casino’s homepage, and it’s the kind the reader is most likely to want when comparing it against a fresh name.

Ignition Casino — Bamboo Media in 2025

The ACMA issued a formal warning to Bamboo Media over Ignition Casino in July 2025. The “Subject support” column is empty. Ignition is a long-running offshore brand, and the ACMA’s action here is the same shape as the rest: a regulator writing to an operator that the regulator has no direct power over, asking it to stop doing something the operator has no particular incentive to stop doing.

Instant Casino — EOD Code SRL in February 2025

The ACMA issued a formal warning to EOD Code SRL over Instant Casino in February 2025. The “Subject support” column is empty. The relevant date is the early 2025 timing: the warning landed two months before the Dama N.V. round, in the same wave of enforcement that has continued through to the Jackbit and CasinOK letter in April 2026.

Jackbit — Ryker B.V. in April 2026

The ACMA issued a formal warning to Ryker B.V. over Jackbit and CasinOK in April 2026. Jackbit markets itself as a crypto casino; in Australian terms a crypto deposit is exactly the payment method the licensed side of the market is forbidden to accept. The pairing with CasinOK, both under Ryker B.V., is a single letter covering a single operator’s two brands.

Casino Intense — Sterplay Holding Ltd in April 2025

The ACMA issued a formal warning to Sterplay Holding Ltd over Casino Intense in April 2025. Provider listings — including 1spin4win’s and others — name Casino Intense among their operators, which is the supporting-catalogue evidence the page has for the brand. The picture the reader sees is the same one as elsewhere on the list: a brand purchasing content from the standard offshore supplier set and marketing it to Australian customers despite the prohibition.

Sky Crown — Hollycorn N.V.

The ACMA issued a formal warning to Hollycorn N.V. over Sky Crown and Blue Leo casino services, as published in a Hollycorn N.V. formal warning PDF dated September 2022. Sky Crown is the older name on the list; a reader who has watched the ACMA’s site for a while will recognise it from before the 2025 enforcement surge. The “Subject support” column is empty for Sky Crown.

What the eleven write-ups, taken together, leave on the table

Eleven brands, none of them licensed to serve Australia. The “Subject support” column is the only place where any of them carries an honest positive signal, and even that signal is the absence of a denial — it’s a confirmation that a provider catalogue names the brand, which is to say the brand has a relationship with a studio that supplies game content. The reader has eleven sites that take deposits, eleven sites that the regulator has written to, and zero sites that are licensed for what they’re doing.

The honest verdict on the cluster as a whole is not “best for X” or “best for Y.” It’s “not licensed, in any meaningful Australian sense, full stop.” The differentiator between them is regulator record, payment method, and the names that show up in supporting catalogues. A finer ranking inside the cluster doesn’t change what the cluster is.

The choice the reader actually has

The reader who arrived at this page looking for a Relax Gaming casino to play at has, in practice, two routes. The first is an offshore site — exactly the kind the ACMA’s enforcement is aimed at, with no Australian licence, no Australian consumer protection, and a real chance the site stops loading the moment the next blocking request lands. The second is the licensed Australian wagering market, which offers sports and race betting under an Australian regulator, with deposit rules the licensed bookmakers must follow, with BetStop on the self-exclusion side, and with the national helpline on the support side — but which does not offer online casino games, full stop.

Neither route delivers what an Australian reader is looking for. The reason is that the products discussed are, in Australian law, prohibited. The purpose of this page is to make that gap visible, and to point the reader at the closest licit alternative rather than to dress up an illicit one.

What to do if a Relax Gaming game keeps appearing in ads

For an Australian reader who is being shown Relax Gaming titles by an unlicensed site, the practical steps are short and unglamorous. The ACMA’s blocked sites list is published and updated; a brand name can be checked against it. The helpline is free and confidential. BetStop binds the licensed side; for the offshore side, the only practical barrier is the ISP-level block.

The bigger picture is that the inducement landscape in Australia is changing. The reform bill passed in August 2026 has its advertising and inducement measures commencing on 1 January 2027 — twelve months from a 2026 page’s vantage. Once that start date passes, the way these sites market to Australians shifts under the law itself, not just under the ACMA’s enforcement. Until then, the gap between the marketing and the licence is the gap the reader is on the wrong side of.

Frequently asked questions

Is Relax Gaming legally available to players in Australia?

No. The Interactive Gambling Act 2001 prohibits the provision of online casino games to a person in Australia, and Relax Gaming titles fall inside that prohibition. No Australian licence exists for any of the offshore sites that carry Relax Gaming games.

What kinds of games does Relax Gaming make?

Relax Gaming supplies slot content, table games and live dealer content to licensed operators, mostly in Europe and Canada. The studio’s licences cover the UK Gambling Commission, the Malta Gaming Authority, Gibraltar, Romania and Ontario; none covers Australian casino play.

Are Relax Gaming games offered at land-based venues in Australia?

The land-based Australian market is supplied by Aristocrat Leisure, the local gambling-machine manufacturer founded in 1953 and listed on the ASX in 1996 under the ticker ALL, not by Relax Gaming. Land-based pokies are regulated by state and territory authorities, not the ACMA.

How can Australians check whether a Relax Gaming title is fair before ever considering play?

The honest framing is that an Australian player does not need to check whether a Relax Gaming title is fair; they need to check whether the site offering it is licensed to serve them. On that point the answer is no, for every site that markets Relax Gaming titles to Australian customers.

Why do offshore sites keep advertising Relax Gaming games to Australian visitors?

Because the prohibition is on the provider, not on the player, and the offshore site has a commercial interest in reaching Australian customers until an ACMA action forces a change. The June 2026 blocking round and the steady stream of formal warnings show the cost of that strategy, which the offshore operators absorb rather than the player.

What should an Australian do if they see a Relax Gaming game promoted by an unlicensed site?

Check the ACMA’s blocked sites register, avoid depositing with the operator, and use BetStop to bind the licensed wagering side of the market. For anyone whose gambling has stopped being a choice, the national helpline is 1800 858 858, free, 24/7.